Privacy Policy

www.piecesofpiawai.com

Privacy Policy

 

Type of Website: E-Commerce / Blog

Effective date: 4th day of October 2021

 

www.piecesofpiawai.com (the “site”) is owned and operated by Te Puhi o Piawai.

Te Puhi o Piawai can be contacted at:

piecesofpiawai@gmail.com

 

Purpose

The purpose of this Privacy Policy (this “Privacy Policy”) is to inform users of our site of the following;

  1. The personal data we will collect;

  2. Use of collected data;

  3. Who has access to the data collected;

  4. The right’s of site users and;

  5. The site’s cookie policy

The privacy policy applies in addition to the terms and conditions of our site.

 

Consent

By using our Site users agree that they consent to;

  1. The conditions of this Privacy Policy, and

  2. The collection, use, and retention of data listed in this Privacy Policy.

 

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

 

If you choose not to provide us with the personal data listed below, or if we are unable to collect that data, we may not be able to provide you with certain services or information, or may not be able to carry out an activity you have requested.

 

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

 

  1. Email address with consent 

  2. Location; and

  3. Website visits

 

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

 

The data we collect automatically is used for the following purposes:

 

  1. Subscriptions or  Memberships

  2. Loyalty Programs and;

  3. Statistical analysis for purposes of marketing.

 

Who We Share Personal Data With

 

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties

 

  1. Stripe

 

We may share the following user data with third parties:

 

  1. Financial, Customer data

We may share user data with third parties for the following purposes:

 

  1. Payment processing

 

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

 

Other Disclosures 

We will not sell or share your data with other third parties except in the following cases;

 

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal right and

  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

 

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their Privacy Policies and practices.

 

How Long We Store Personal Data

 

User Data will be stored as long as the Site is live. You will be notified if your data is kept for longer than this period.

 

How We Protect Your Personal Data

 

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical

 

Children

 

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age the personal data will be deleted immediately or as soon as reasonably possible. If a child under 16 years of age has provided us with personal data their parent may contact the privacy officer.

 

How To Access, Modify, Delete or Challenge the Data Collected  

 

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way please contact our privacy officer here:

 

Te Puhi o Piawai

piecesofpiawai@gmail.com

 

Cookie Policy

A cookie is a small file stored on a user's hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

 

  1. Functional Cookies

Functional cookies are used to remember selections you make on our Site so that your selections are saved for your next visits;

  1. Analytical Cookies

Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc: and

  1. Targeting Cookies

Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalise the information you see on our Site.

 

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

 

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, 

Te Puhi o Piawai at:

piecesofpiawai@gmail.com

  • Facebook

Shipping & Refund Policy

Pieces of Piawai ("we" and "us") is the operator of (https://www.piecesofpiawai.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


 

1. General

 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.


 

2. Shipping Costs

 

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

 

This price will be the final price for shipping cost to the customer.


 

3. Returns

 

3.1 Return Due To Change Of Mind and Damages.

 

Pieces of Piawai will not accept returns due to change of mind. 

Pieces of Piawai will accept returns that are damaged and a full refund or exchange will be available to rectify the issue.

 

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

(Pieces of Piawai) will refund the value of the goods returned but will NOT refund the value of any shipping paid.


 

3.2 Warranty Returns

 

Pieces of Piawai will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

 

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

 

Upon return receipt of items for warranty claim, you can expect Pieces of Piawai to process your warranty claim within 7 days.

 

Once warranty claim is confirmed, you will receive the choice of:

 

(a) refund to your payment method

 

(b) a refund in store credit

 

(c) a replacement item sent to you (if stock is available)


 

4. Delivery Terms

 

4.1 Transit Time Domestically

 

In general, domestic shipments are in transit for 2 - 7 days


 

4.2 Transit time Internationally

 

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.


 

4.3 Dispatch Time

 

Orders are usually dispatched within 2 business days of payment of order

 

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


 

4.4 Change Of Delivery Address

 

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


 

4.5 P.O. Box Shipping

 

Pieces of Piawai will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.


 

4.6 Military Address Shipping

 

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.


 

4.7 Items Out Of Stock

 

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.


 

4.8 Delivery Time Exceeded

 

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation


 

5. Tracking Notifications

 

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


 

6. Parcels Damaged In Transit

 

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


 

7. Duties & Taxes

 

7.1 Sales Tax

 

Sales tax has already been applied to the price of the goods as displayed on the website


 

7.2 Import Duties & Taxes

 

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country


 

8. Cancellations

 

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


 

9. Insurance

 

Parcels are insured for loss and damage up to the value as stated by the courier.


 

9.1 Process for parcel damaged in-transit

 

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


 

9.2 Process for parcel lost in-transit

 

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


 

10. Customer service

 

For all customer service enquiries, please email us at piecesofpiawai@gmail.com

Contact

I'm always looking for new and exciting opportunities. Let's connect.